Once we have received and processed your return, we will refund with the same payment method used for the purchase. We will deduct a return fee according to the below table from the repayment. It should normally take a maximum of 10 days from the time you send in your return until we receive and process it.
| Country | Return fee |
| US | $12 |
The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.
Note that if you want to change the product, report “Change” on the return form and then place a new order on the website.[/vc_toggle][vc_toggle title=”What is your return policy?”]
- You have the right to return 30 days after receiving your goods.
- The product must be unused and have all labels left.
- You will be refunded in the same way you chose to pay.
- The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.
- We will take a return fee according to the below table which will be deducted from the refunded amount.
- You as a customer are responsible for the item until it arrives at our warehouse.
| Country | Return fee |
| US | $12 |
As soon as we have received and processed the product that you have sent back we’ll refund using the same payment method as in the purchase. We will deduct a return fee according to the below table before we refund you. It should normally take a maximum of 10 days from the time you send in your return until we receive and process it.
| Country | Return fee |
| US | $12 |
The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.[/vc_toggle][vc_toggle title=”How do I make a complaint?”]If your product is in any way defective, please contact our customer service at hello@wearepomme.com and we will help you. Prepare by taking pictures of the product. [/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_separator css=”.vc_custom_1530691719971{margin-bottom: 50px !important;}”][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][konte_dash css=”.vc_custom_1535622371727{margin-top: 10px !important;}”][/vc_column][vc_column width=”5/6″][vc_column_text]
[vc_custom_heading text=”Order and delivery” use_theme_fonts=”yes” css=”.vc_custom_1590319614056{margin-bottom: 10px !important;}”][vc_toggle title=”I did not receive my order confirmation”]Within an hour it should normally be in your inbox. Sometimes it ends up in the junk mail, so take a look there too! If you still can’t find it,contact us at hello@wearepomme.com.[/vc_toggle][vc_toggle title=”How do I enter a discount code?”]When you have placed your Pomme products in the shopping cart and are ready to pay in the checkout, you enter your discount code in the field “Discount code”. The amount in your shopping basket should now be updated and you can be even happier with your Pomme purchase.[/vc_toggle][vc_toggle title=”Did you send my order?”]You will receive a delivery confirmation for the e-mail you specified when you made the purchase as soon as the order is sent from our warehouse. If you have not received a delivery confirmation or cannot find it, you are of course welcome to contact us at hello@wearepomme.com.[/vc_toggle][vc_toggle title=”How long will it take to receive my package?”]| Country | Shipping days |
| Finland, Germany | 2-4 working days |
| Rest of EU | 3-5 working days |
Read the terms and conditions from Klarna here.[/vc_toggle][vc_toggle title=”I want to pause my Klarna invoice, how do I?”]Conveniently done in the Klarna app but if it does not work it is a question that should be addressed to Klarna.[/vc_toggle][vc_toggle title=”What do I do with my invoice if I want to return my item?”]Find the current invoice in your Klarna account and click on “Report Return” The invoice is now frozen until we have processed your return. You will then receive an email when the return is processed and the invoice is updated. Please note that the return fee is usually left on the invoice and should be paid as a regular Klarna invoice. [/vc_toggle][vc_toggle title=”I get a reminder from Klarna even though I returned the item, why?”]Most likely, the return fee remains on the invoice. If so, it is paid as a normal Klarna invoice, log in to your Klarna Account and check if this is the cause, if not then contact our customer service at hello@wearepomme.com.[/vc_toggle][vc_toggle title=”Do you sell gift cards?”]Unfortunately, we do not currently offer the opportunity to buy gift cards.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_separator css=”.vc_custom_1530691728630{margin-bottom: 50px !important;}”][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][konte_dash css=”.vc_custom_1535622378433{margin-top: 10px !important;}”][/vc_column][vc_column width=”5/6″][vc_custom_heading text=”Products” use_theme_fonts=”yes” css=”.vc_custom_1590319865191{margin-bottom: 10px !important;}”][vc_toggle title=”How do I choose the right size?”]In general, we strive for you to be able to have your normal size, but as all bodies are unique we recommend that you read our size guide and read reviews from previous customers to find the right size. [/vc_toggle][vc_toggle title=”What sizes are the products available in?”]They are available in x-small, small, medium och large.[/vc_toggle][vc_toggle title=”How should I handle my products?”]In general, we recommend that you wash them at 30 degrees and avoid tumble drying, but read the care instructions in the respective garments to be on the safe side. Always wash before first use. [/vc_toggle][vc_toggle title=”Where are your products designed and manufactured?”]Our products are designed by our fantastic in-house designers who have many years of riding experience. Manufacturing takes place at carefully selected factories in Asia. [/vc_toggle][vc_toggle title=”Can I monitor to keep track of when a product is back in stock?”]Yes, we have a so-called waitlist feature on the website. Go to the current product and put yourself on the waitlist and you will receive an email when it is back in stock. [/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_separator css=”.vc_custom_1530691728630{margin-bottom: 50px !important;}”][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][konte_dash css=”.vc_custom_1535622378433{margin-top: 10px !important;}”][/vc_column][vc_column width=”5/6″][vc_custom_heading text=”Collabs” use_theme_fonts=”yes” css=”.vc_custom_1590262690311{margin-bottom: 10px !important;}”][vc_toggle title=”I would like to cooperate with you, how do I?”]Good to hear that you are interested in a collaboration! Send info about yourself to collab@wearepomme.com. Feel free to post links to social media accounts, blogs or other forums where we can see more of you!
Please also use the hashtag #wearepomme for the chance to be seen in our social media! We love to see all the great pictures of you and your horses!
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