Order and delivery
I did not receive my order confirmation
Within an hour it should normally be in your inbox. Sometimes it ends up in the junk mail, so take a look there too! If you still can’t find it,contact us at firstname.lastname@example.org.
How do I enter a discount code?
When you have placed your Pomme products in the shopping cart and are ready to pay in the checkout, you enter your discount code in the field “Discount code”. The amount in your shopping basket should now be updated and you can be even happier with your Pomme purchase.
Did you send my order?
You will receive a delivery confirmation for the e-mail you specified when you made the purchase as soon as the order is sent from our warehouse. If you have not received a delivery confirmation or cannot find it, you are of course welcome to contact us at email@example.com.
How long will it take to receive my package?
|Finland, Germany||2-4 working days|
|Rest of EU||3-5 working days|
How do I track my package?
You can track your package via the tracking link sent to you when the package is on the way.
How is my package delivered?
It depends on your country of residence. Packages are normally delivered directly to your mailbox by UPS. Take a look at the tracking link in your order confirmation to see how your package will be delivered.
Which countries do you ship to?
So far we ship to US and all EU countries.
Do you sell through physical stores?
No, we only sell on our own website.
My package was returned to you before I could pick it up
Contact us at firstname.lastname@example.org and we will send it to you. For packages that have not been collected in time and which are therefore returned to us, a fee of $12 will be charged on the original bill.