Returns, exchanges and complaints
If you are not 100% satisfied with your product, you are of course welcome to return it! You send back the unused product along with the completed return form. On the outside of the package the return shipping note and the commercial invoice needs to be placed next to each other. Both these labels were received inside the packaging at delivery. Please note that you cannot leave the package in a mailbox but it must be handed in to the nearest UPS agent.
Once we have received and processed your return, we will refund with the same payment method used for the purchase. We will deduct a return fee according to the below table from the repayment. It should normally take a maximum of 10 days from the time you send in your return until we receive and process it.
| Country | Return fee |
| US | $10 |
The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.
Note that if you want to change the product, report “Change” on the return form and then place a new order on the website.
- You have the right to return 30 days after receiving your goods.
- The product must be unused and have all labels still attached.
- You will be refunded in the same way you chose to pay.
- The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.
- We will take a return fee according to the below table which will be deducted from the refunded amount.
- You as a customer are responsible for the item until it arrives at our warehouse.
| Country | Return fee |
| US | $10 |
Contact our customer service at hello@wearepomme.com and we will assist you. Please avoid sending the package without our return label or the commercial invoice, then we are not able to track your package if there would be problems during transportation.
We do not handle any changes at this time, so if you want to exchange an item, you return using the return form and return shipping label, and then place a new order on our website. If you place your new order within 3 days, you can contact our customer service for a code that will give you free shipping on your new order if you do not reach the free shipping limit.
As soon as we have received and processed the product that you have sent back we’ll refund using the same payment method as in the purchase. We will deduct a return fee according to the below table before we refund you. It should normally take a maximum of 10 days from the time you send in your return until we receive and process it.
| Country | Return fee |
| US | $10 |
The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.
If your product is in any way defective, please contact our customer service at hello@wearepomme.com and we will help you. Prepare by taking pictures of the product.
Order and delivery
Within an hour it should normally be in your inbox. Sometimes it ends up in the junk mail, so take a look there too! If you still can’t find it, contact us at hello@wearepomme.com.
When you have placed your Pomme products in the shopping cart and are ready to pay in the checkout, you enter your discount code in the field “Discount code”. The amount in your shopping basket should now be updated and you can be even happier with your Pomme purchase.
You will receive a delivery confirmation for the e-mail you specified when you made the purchase as soon as the order is sent from our warehouse. If you have not received a delivery confirmation or cannot find it, you are of course welcome to contact us at hello@wearepomme.com.
| Country | Shipping days |
| US | 3-5 working days |
No, we only sell on our own website.
So far we ship to all EU countries, UK and US.
You can track your package via the tracking link sent to you when the package is on the way.
It depends on your country of residence. Small packages are normally delivered directly to your mailbox by the national mail service while larger packages are delivered by DHL or UPS depending on country. Take a look at the tracking link in your order confirmation to see how your package will be delivered.
Payments
All payments are processed securely through Stripe, and a valid credit card is required to place and complete your order. If you encounter any issues with your payment, please ensure your credit card details are accurate and up-to-date. Additionally, if you continue to experience problems, please contact your bank or card issuer to verify that there is sufficient coverage on your card and to resolve any potential issues.
Contact us at hello@wearepomme.com and we will send it to you. For packages that have not been collected in time and which are therefore returned to us, a fee of $10 will be charged on the original bill.
Products
In general, we strive for you to be able to have your normal size, but as all bodies are unique we recommend that you read our size guide and read reviews from previous customers to find the right size.
Yes, we have a so-called waitlist feature on the website. Go to the current product and put yourself on the waitlist and you will receive an email when it is back in stock.
They are available in x-small, small, medium och large.
In general, we recommend that you wash them at 30 degrees and avoid tumble drying, but read the care instructions in the respective garments to be on the safe side. Always wash before first use.
Our products are designed by our fantastic in-house designers who have many years of riding experience. Manufacturing takes place at carefully selected factories in Asia.
Collabs
Good to hear that you are interested in a collaboration! Send info about yourself to collab@wearepomme.com. Feel free to post links to social media accounts, blogs or other forums where we can see more of you!
Please also use the hashtag #wearepomme for the chance to be seen in our social media! We love to see all the great pictures of you and your horses!