We’re sorry to hear the product didn’t meet your expectations. If you’re not 100% satisfied, you’re more than welcome to return it!

Simply send the unused item back along with the completed return form, using the return shipping label included in your package. Please note that returns must be dropped off at your nearest service point — packages cannot be left in a mailbox.

Important: Each order must be returned separately using its own return label. If multiple orders are returned in the same package, a return fee will be applied to each order individually.

Once we receive and process your return, we’ll issue a refund to the original payment method. The refund also includes any standard shipping costs you paid at the time of purchase. A return fee will be deducted from your refund based on the rates listed in the table below. Returns are typically processed within 10 days of receiving your package.

Want to exchange a product?
Mark “Change” on the return form and simply place a new order on our website.

• You have the right to return 30 days after receiving your goods.
• The product must be unused and have all labels left.
• You will be refunded in the same way you chose to pay.
• The refund also includes any potential freight cost that you paid when you purchased the product as long as you used standard freight.
• We will take a return fee according to the below table which will be deducted from the refunded amount.
• You as a customer are responsible for the item until it arrives at our warehouse.

No worries — we’re here to help! If you’ve misplaced your return form or shipping label, please contact our customer service team at hello@wearepomme.com, and we’ll provide a replacement.

Important:
Please don’t send your package without a return label, as we won’t be able to track it if any issues arise during transit.

We currently don’t process direct exchanges. If you’d like to exchange a product, please return the original item using the return form and shipping label included in your package, and then place a new order on our website.

Tip: If you place your new order within 3 days of returning the original item and don’t meet the free shipping threshold, contact our customer service — we’ll provide you with a code for free shipping on your new order.

Once we receive and process your return, we’ll issue a refund to your original payment method. The refund also includes any standard shipping costs you paid when placing your order. A return fee will be deducted from the refund based on the table below. Returns are typically processed within 10 days from the time they are sent.

No, we only sell on our own website.

Yes, we ship worldwide! We offer shipping to all countries in the EU and the United States. For the rest of the world, we ship under DAP (Delivered at Place) terms, meaning any import duties or taxes are the responsibility of the recipient.

You can track your package via the tracking link sent to you when the package is on the way.

It depends on your country of residence. Small packages are normally delivered directly to your mailbox by the national mail service while larger packages are delivered by DHL or UPS depending on country. Take a look at the tracking link in your order confirmation to see how your package will be delivered.

Shipping costs vary depending on your delivery location and the shipping method you choose. The exact shipping cost for your order will be calculated and displayed during the checkout process, before you complete your purchase.